Privacy policy.

Welcome to our privacy policy. 

There may be times when you trust us with personal data and we respect your privacy and are committed to protecting your personal data.  This is why our policy is to take steps to ensure that your data and privacy rights are protected and to be clear about our personal data practices.

The purpose of this privacy policy is to explain what data we collect, how we use it and how you can control it.

1.              Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Walk & Train Edinburgh Limited (company number 13732371) collects, stores, uses, transfers and shares your personal data through your use of this website, or any data you may provide if you sign up to our newsletter or purchase a product or service.

We keep our privacy policy under regular review and reserve the right to update this privacy policy from time to time. If we make any material changes, we will notify you by email (sent to the email address if provided) or by presenting you with a new version of this privacy policy. If permitted by applicable law, your continued use of the website after the effective date of an updated version of the privacy policy will indicate your acceptance of the privacy policy as modified.

Please check our privacy policy posted on our website for the latest version.

Our details

 Walk & Train Edinburgh Limited is the controller and responsible for your personal data (collectively referred to as “Walk & Train”, "we", "us" or "our" in this privacy policy).  If you have any questions about this privacy policy or our data practices, you can contact us on the information below:

Email address: walkandtrainedinburgh@gmail.com

Postal address: 10 Milton Court, Ravenshead, Nottingham, Nottinghamshire, England, NG15 9BD

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

2.              Personal Data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We collect personal data about you in a variety of ways.  Sometimes we collect the personal data directly from you and at times we may receive personal data about you from other sources and third parties.  We also collect personal data automatically when you interact with our website.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

·        Identity Data includes name, date of birth and gender.

·        Contact Data includes billing address, home address, email address and telephone numbers.

·        Transaction Data includes details of services you have purchased from us and payment details.

·        Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

·        Profile Data includes purchases or orders made by you, details relating to your dog, images and feedback provided by you, together with any preferences, feedback and survey responses. 

·        Usage Data includes information about the frequency of use of the website, areas and features that you access, visit or use and engagement with particular features. 

·        Marketing and Communications Data includes any preferences you have for receiving marketing from us and our third parties.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not knowingly collect any Special Category of Personal Data about you.

Data from external sources.  We may receive personal data about you from various third parties, like information stemming from bookings of our services through third party sites, information to enhance or supplement existing user information or for statistical purposes and analytics.  Additionally, we will receive Financial and Transaction Data from providers of technical and payment services we engage based inside the UK.

Children’s Data. This website and the products are not intended for children and we do not knowingly collect personal information about children under 13 years old.  If you are aware of anyone under the age of 13 using the website or otherwise providing us with personal data, please contact us and we will take required steps to either delete such information or obtain appropriate approval from a parent or guardian.  There may be instances where you upload or provide images which contain children as part of the training services and where this is provided you are agreeing to us processing this for the purpose of providing the services.

3.              How we use your personal data

We will not collect and use your personal data without letting you know.  Our use of your data will be based on one of the following circumstances:

·        Where you have provided explicit consent.

·        Where we need to perform the contract we are about to enter into or have entered into with you.

·        Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.

·        Where we need to comply with a legal obligation.

Principles of processing

We will not process personal data in a way that is incompatible with the purposes for which it has been collected or subsequently authorised by you.  We also will not collect any personal data that is not needed for the mentioned purposes. For any new purpose of processing we will ask your approval before we begin that processing.

We will not sell or rent your personal data and will get your consent before giving your personal data to any third party for direct marketing communications.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

  • To register you as a new customer (Identity and Contact data) – for performance of a contract with you

  • To process and delivery services to you (Identity, Contact, Transaction, Marketing & Communications and Profile data) – for performance of a contract with you and for our legitimate interests (to receive payment and recover debts due to us)

  • To manage our relationship with you, notifying of changes to terms or privacy policy, providing service updates to you and asking you to leave a review or take a survey (Identity, Contact, Profile and Marketing & Communications data) – for performance of a contract with you, compliance with a legal obligation and necessary for our legitimate interests (to keep records updated and study how customers use our services)

  • To administer and protect our business and website, including troubleshooting, data analysis, system maintenance, support and hosting of data (Identity, Contact, Technical and Profile data) – necessary for our legitimate interests (for running our business, administration and IT service provision, network security, to prevent fraud and business reorganisation (if applicable) and compliance with legal obligation

  • To deliver relevant website content and advertisements to you and measure the effectiveness (Identity, Contact, Profile, Usage, Technical and Marketing & Communications data) – necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategies)

  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (Technical and Usage data) – necessary for our legitimate interests (to define types of customers for services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

  • To make suggestions and recommendations to you about goods or services that may be of interest to you (Identity, Contact, Technical, Usage, Profile and Marketing & Communications data) – necessary for our legitimate interests (to develop our services and grow our business).

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.  We may provide you with details of any offers or discounts that we have negotiated with third parties but this will be optional for you to use, and we will not share any personal data with third parties for this purpose.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy for more information (www.walkandtrainyourdog.com/cookie-policy).