Terms and conditions.
THESE TERMS MAY HAVE CHANGED SINCE YOU LAST REVIEWED THEM.
You can find everything you need to know about us, Walk & Train Edinburgh (‘we’, ‘our,’ or ‘us’), and our Services (as defined below) on our website before you place a booking. When you (‘you’, ‘the client’ or ‘dog owner’) click to submit a booking with us, you are agreeing to be bound by the following terms and conditions as they may be updated or amended from time to time. Walk & Train reserves the right to amend or alter these terms from time to time, so you should check these terms any time you submit a booking.
We will confirm the key information to you in writing after you order via email. Once we have confirmed your booking, a contract between you and us is formed.
We provide both dog training (“Training”, “Behaviour Consultation”) and dog walking (“Walking”) (each a “Service” and together, the “Services”). These Terms shall apply to all Services unless otherwise expressly set out.
Our Website
Our site is made available free of charge, and we do not guarantee that it, or any content on it, will be available or uninterrupted. We may suspend or withdraw all or any part of our site for business and operational reasons.
Our site is directed to people residing in the United Kingdom, and we do not represent that content available on or through our site is appropriate for use or available in other locations.
Charges
We charge you when you book a Training Service and all payments must be made at the time of booking.
For clients joining after April 2024, when you book a Walking Service, we charge you in arrears, and all payments are due at the end of the month.
For existing clients prior to April 2024, when you subscribe to our Walking Service, all fixed monthly charges are payable at the end of the month.
If we are unable to collect any payment you owe us, we may charge interest on the overdue amount at the rate of 4% above the Royal Bank of Scotland’s base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
Cancellation or change
You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, subject to some conditions set out below.
For Training
- You are entitled to a full refund, less a £20 booking fee if you cancel any session at any point after booking.
- If you need to cancel or reschedule within one week of any session, you will be charged as follows:
o £120 fee for cancellation of the full Behaviour Consultation Package
o £70 fee for a cancellation of either part of the Behaviour Consultation Package (e.g. online or in person)
o £40 for single follow-up sessions.
- If you cancel or reschedule within 48 hours of the Behaviour Consultation Package, you will be charged as follows:
o £160 fee for cancellation of the full Behaviour Consultation Package,
o £80 fee for a cancellation of either part of the Behaviour Consultation Package (e.g. online or in person), or
o £50 for single follow-up sessions.
You are not entitled to any refund if less than 12 hours’ notice is given for any one-off session.
Block-booked or private Training sessions
Subsequent one-off Training sessions can be bought as a block of 5 sessions, which receive a discount. Individual bookings within the blocks can be rescheduled up to a week before each session. Any sessions cancelled within one week will be deemed ‘used’ and cannot be refunded.
Group Training sessions
No refunds are provided for group sessions which have been booked in advance as we need a certain number of attendees to run the classes.
Walk & Train Edinburgh reserves the right to cancel or rearrange a session(s) or group class without liability. We will use reasonable endeavours to re-book the session(s) or group class, but if we are unable to reschedule the session(s) or group class to a time when you can attend, you will be entitled to a refund of fees paid.
For Walking (clients joining after April 2024)
You must pay a monthly retainer in arrears to reserve your dog’s space with us, and your dog must attend at least twice a week on set weekdays. If you wish to cancel any session, you must provide us with notice as set out below:
Single Walk Cancellation: If you cancel one day in the week, you will not be charged for the single session, provided you give at least 24 hours’ written notice.
Weekly Cancellation: If you cancel your dog’s regular attendance for one full week, you will not be charged for that week, provided you give at least 10 working days’ written notice.
Short-term break: If you cancel your dog’s regular attendance for more than two full weeks, or more than half of the walks during any given period, with an intention to return (such as going on holiday), then you will not be charged for the first two weeks, provided you give at least 30 days’ notice. For each regularly scheduled walk that is missed in addition to that time period, incur a £24 fee will incur.
Long-term cancellation: If you cancel the Walking Service in either in full or for a particular weekday, with no intention of returning, with less than 30 days’ notice, then you will be charged in full for each regularly scheduled walk that is missed.
In case of extreme weather conditions (e.g. storm) or accident, Walk & Train may cut a walk short for the safety of the dogs and the walker, but you will not be entitled to a discount or refund.
You can’t change your mind or get any refund once the Services have been provided. You must let us know if you wish to cancel or change your booking by contacting us at walkandtrainedinburgh@gmail.com.
Any refunds of Services that you are eligible for shall be refunded to you at the end of 14 calendar days after the day we have been notified of your intention to cancel.
For Walking (existing clients prior to April 2024)
Our Walking service is a monthly subscription service with a fixed monthly charge payable at the end of each month. As part of the subscription service, all Walking clients will be eligible for a discount for our group classes (please note that these will not be applicable to sport classes).
Subscription charges will remain the same throughout the year, regardless of holidays on the part of the client or our walkers (or illness on part of the dog or season for bitches). Our monthly charges have been set to factor in our walker’s holidays.
In the event of any cancellation due to our walker’s unavailability, you will be entitled to a replacement walk at no extra charge. We will notify you of our walker’s availability on their return to work, following which you will have 72 hours from the walker’s return to let us know if you would like your replacement walk. All replacement walks may be re-booked for a date within 30 days of the initial cancellation.
Our subscription charges will be as follows (including VAT):
2 walks per week - £255 per month
3 walks per week - £380 per month
4 walks per week - £465 per month
5 walks per week - £580 per month
Any additional walks be invoiced separately at £33 per walk.
Should you have 2 separate dogs attending 2 walks per week, you will be eligible for our 4 walks per week reduced rate of £465 per month (as opposed to paying our 2 walks per week single dog rate of £255 for each dog).
Cancellation: You may give notice to terminate the Walking Service at any time. Such notice will be effective at the end of the next calendar month.
In case of extreme weather conditions (e.g. storm) or accident, Walk & Train may cut a walk short for the safety of the dogs and the walker, but you will not be entitled to a discount or refund.
You can’t change your mind or get any refund once the Services have been provided. You must let us know if you wish to cancel or change your booking by contacting us at walkandtrainedinburgh@gmail.com.
Any refunds of Services that you are eligible for shall be refunded to you at the end of 14 calendar days after the day we have been notified of your intention to cancel.
What you get with our Services
When you book our Behaviour Consultation Package, you receive:
- Email support on questions which directly relate to exercises practised, or received as homework, during the initial consultation or one off sessions, is provided for 3 months after the last training session.
- Access to our online ‘Members Only’ portal, which includes our dog behaviour hand-outs and training videos.
- Access to our private client Facebook groups.
If you receive access to our Members Only portal, you will be given a password, which must be kept confidential and not disclosed to any third party. If in our reasonable opinion you have failed to comply with this or any other provisions of these terms, we may disable the password and block your access to the portal.
Behaviour and safety
Training
We recommend that all members of the household are present at the time of the initial consultation. No children under the age of 18 can attend group classes unless specifically agreed upon at least 1 week prior to the class. No children under the age of 10 can attend group classes. During private sessions, an adult should be responsible for the dog’s training. You (or an appropriate adult) are responsible for the child’s behaviour towards the dog before, during and after a session.
You and/or the dog owner are responsible for the dog’s behaviour and safety at all times including during private consultations, follow up sessions, and classes and sessions done in a group setting. Please ensure that you use appropriate measures such as safe leashes, long lines or a muzzle where appropriate. If the client is concerned about that the pace of the training is too quick, the client should disclose this to the trainer in charge as soon as possible, and we will move forward at a slower pace.
At the time of booking, clients must disclose details of the dog’s behaviour patterns, including (but not limited to) behavioural problems such as: not coming when called, fearfulness, anxiety, reactivity, resource guarding, and nervous or defensive behaviour towards people like growling, charging, lunging, or cowering. The client must disclose details of any previous incidents including (but not limited to) injury or distress to people, dogs, or other animals. Failure on the part of the client to disclose behaviour patterns and incidents, and in particular those that might render the dog dangerous or unsafe for the service will be deemed a material breach of these terms and grounds for termination of the agreement.
To ensure that the training plan is appropriate for the dog, clients must, at the time of booking and throughout the training, disclose details of the dog’s health status, results from any veterinary examination, and any medications the dog is on.
You acknowledge and agree that we have the right to report the behaviour any dog who we reasonably feel poses a threat or could be deemed dangerous to the appropriate authorities.
Walking
You acknowledge and agree that we can walk your dog with dogs from other households. You acknowledge and agree to allow us, using our best judgment, to allow the dog off leash when appropriate.
All dogs must be up to date with vaccinations or titer tested, and you must provide us with official updated records from a veterinarian upon request. The vaccinations we recommend are: kennel cough, leptospirosis, parvovirus, distemper and hepatitis.
Clients must use reasonable efforts to ensure that their dog is free from fleas and worms. As per UK law, all dogs must be microchipped and wear a collar with an identity tag. You shall provide us with updated contact information associated with the microchip upon reasonable request.
If the dog is showing any other signs of a contagious condition, regardless of how minor, such as coughing, conjunctivitis, or upset stomach, the client must alert us promptly, and in any event, prior to any Services are provided.
We cannot take any female dogs in season on walks. If your female dog goes into heat, you must let us know as soon as possible, and will use reasonable endeavours to reschedule any walks you have booked.
By submitting a booking, you confirm you have received approval from a veterinarian that your dog is in good health and can safely go for longer walks. If your dog has any kind of medical condition (e.g. hip dysplasia) which makes it dangerous for them to take part in rigorous physical exercise and/or hill walking, you must alert us of these as soon as possible.
At the time of booking, you must disclose details of the dog’s behaviour, including (but not limited to) behavioural problems such as not coming when called, chasing wildlife or farm animals, fearfulness, anxiety, reactivity, resource guarding, nervous or defensive behaviour towards people like growling, charging, lunging, or cowering. The client must disclose details of any previous incidents including (but not limited to) injury or distress to people, dogs, or other animals. Failure on the part of the client to disclose any matter which might render the dog unsuitable for Walking will be will be deemed a material breach of these terms and grounds for termination of the agreement.
If, in our sole discretion, the dog's behaviour is deemed to be unsuitable for Walking, we reserve the right terminate the service agreement immediately.
In the event of a veterinary emergency, Walk & Train will make all attempts to contact the owner and the emergency contact provided. You acknowledge and agree that If neither can be reached, Walk & Train reserves the right to make veterinary decisions on behalf of the owner. You agree that you shall assume full financial responsibility for all reasonable expenses if we decide to obtain veterinary treatment for your dog.
Liability
You acknowledge that you are fully responsible for any harm caused by your dog (whether to third party property or other dogs or animals). Walk & Train take great pride in the commitment to the dogs in our care, and will make every effort to ensure your dog is well looked after. However, you acknowledge that there are inherent risks to dogs mixing with one another in unconfined area.
We are only responsible for losses suffered by our own breach of this contract unless such a loss is unexpected, caused by an event outside our control, avoidable by you taking reasonable action, or if it is a business loss.
Walk & Train hold a public liability insurance for the loss and/or damage to third party property and/or bodily injury to the third party persons arising from our activities. However, we always recommend owners hold a third party liability insurance for their dog as the client remains liable for the behaviour of their dog at all times.
Data Processing and Images
How we use your personal data is set out in our Privacy Notice. The client authorizes Walk & Train to use any pictures and videos of the client and their dog in its marketing materials. If you do not wish us to use pictures and videos in this way please notify us in advance in writing by email to walkandtrainedinburgh@gmail.com. You may withdraw your consent for us to continue using pictures and videos of yourself by emailing us at walkandtrainedinburgh@gmail.com. Note that this will not affect the lawfulness of any processing of your personal data carried out prior to the withdrawal of your consent.
If you choose to take photos during any of our Training Sessions, please respect other attendees’ privacy and do not photograph any third parties without their consent. If you choose to upload any photos to your social media page(s), you must provide appropriate attribution to our company and Services.
Copyright
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those work are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our site without obtaining a license to do so from us or our licensors. If you print off, copy, download, share or repost any part of our site in breach of these terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Other Important Terms
We can transfer our contract with you so that a different organisation is responsible for supplying the Services or the site (but we will tell you in writing if this happens and will ensure that the transfer won’t affect your rights under this agreement). However, you cannot transfer the contract to someone else without our prior agreement.
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any Services provided on our site.
The content on our site, including that made available in our Member’s Only portal, is provided for general information only and is not intended to amount to advice on which you should rely. You must speak with us directly before taking or refraining from any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express of implied, that the content on our site is accurate, complete or up to date.
Where our site contains links or resources to other sites provided by third parties, these links are for your information only. We have no control over the contents of these sites and you will be bound by the terms of those third-party sites.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link (including tagging us on social media) in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
If a court invalidates some of this agreement, the rest of it will still apply. And if we delay in enforcing this contract, we can still enforce it later.
Disputes
You have several options for resolving any disputes. Please contact us at walkandtrainedinburgh@gmail.com in the first instance, and we will do our best to resolve any problems you have with us or the Services.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. There are a number of providers, and you can typically submit a complaint to them online.
You can also go to court. These terms are governed by Scots law and wherever you live you can bring claims against us in the Scottish Courts. If you live in England, Wales or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the court of the country you live in.